Refund Policy

1. Overview

This Refund Policy explains our policies regarding refunds for the Upshot image editing service. We operate on a credit-based system where you purchase credits that can be used for image edits.

2. Credit System

• 1 credit = 1 image edit (includes 3 AI revisions for purchased credits, 1 revision for free credit)
• Credits are purchased in packages: $1 for 1 credit, $10 for 11 credits, $100 for 111 credits
• Credits are deducted from your account when you submit an image for editing
• Credits never expire and can be used at any time

3. Non-Refundable Credits

We do not provide refunds for purchased credits under any circumstances, including but not limited to:

• Unsatisfactory editing results
• Technical issues or service interruptions
• Change of mind or no longer needing the service
• Account closure or deletion
• Unused credits

4. Why Credits Are Non-Refundable

Our credit system is designed to be fair and sustainable for all users. Credits are non-refundable for the following reasons:

• Immediate Service Provision: Credits provide immediate access to our AI editing service
• No Expiration: Credits never expire, so you can use them whenever you need them
• Fair Pricing: Our pricing model is designed to be transparent and affordable
• Service Costs: Each credit represents a commitment to provide editing services
• Bulk Discounts: Our pricing already includes significant discounts for larger purchases

5. What Happens If You're Not Satisfied

While we don't offer refunds, we do provide several ways to ensure you get the results you want:

• 3 AI Revisions: Each purchased edit includes 3 AI revisions at no additional cost
• Multiple Versions: You can request different variations of the same edit
• Customer Support: Our team is available to help you get the best results
• Free Credit: New users get 1 free credit with confirmed email signup

6. Technical Issues and Service Problems

In the event of technical issues or service problems:

• Service Credits: We may provide additional service credits for significant technical issues
• Extended Support: We'll work with you to resolve any problems
• Alternative Solutions: We'll help you find alternative ways to achieve your desired results

However, these solutions do not include monetary refunds.

7. Payment Processing Issues

If you experience payment processing issues:

• Contact Your Bank: First, contact your bank or payment provider
• Contact Us: Reach out to our support team for assistance
• Documentation: We can provide documentation for disputed charges

Note: Chargebacks or payment disputes may result in account suspension.

8. Account Closure and Unused Credits

If you decide to close your account:

• Unused credits will remain available for use
• Credits are always associated with the signed-in email who purchased them
• Credits will not be refunded upon account closure
• We recommend using all credits before closing your account

9. Exceptions

In extremely rare circumstances, we may consider exceptions to our refund policy:

• Duplicate charges due to technical errors
• Unauthorized purchases (with proper documentation)
• Significant service failures beyond our control

All exceptions are evaluated on a case-by-case basis and are not guaranteed.

10. Before You Purchase

Before purchasing credits, please consider:

• Sign up to get 1 free credit and test the service
• Review our examples and testimonials
• Start with a small credit package
• Read our Terms of Service and Privacy Policy
• Contact us with any questions before purchasing

11. Contact Information

If you have questions about this refund policy or need assistance:

• Contact our support team through the service
• Email us at help@sahil.pro
• Use the contact form available in our service

We're here to help you get the most out of your credits and achieve the best possible results.

12. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated policy.

13. Legal Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws. If you believe you have legal rights that supersede this policy, please consult with a legal professional.